Database downtime due to AWS outage

Incident Report for Opteo

Resolved

The incident has been resolved, and Opteo is back online.
Posted Feb 01, 2021 - 23:10 UTC

Update

Our database provider, Amazon AWS, has resolved their connectivity issues. But in doing so, they accidentally triggered a bug in their systems affecting our services. Their team is working to resolve this issue.
Posted Feb 01, 2021 - 17:28 UTC

Update

We are continuing to monitor this issue.
Posted Feb 01, 2021 - 14:09 UTC

Monitoring

Since around 11:30am UTC, we have been experiencing database connectivity issues due to our database provider, AWS.
We are monitoring AWS's progress with resolving this issue at https://status.aws.amazon.com/#EU_block.
Posted Feb 01, 2021 - 14:05 UTC
This incident affected: Application, API, and AWS rds-eu-west-1.